Privacy Policy

In effect as of 11th September 2025

Doowe, we attach great importance to the privacy and security of our users’ data. This Privacy Policy explains how we collect, use, share, and protect your personal information. It complies with applicable regulations, including the General Data Protection Regulation (GDPR) and other relevant data protection laws.

1. Data Collection

We collect personal data when users interact with our websites, platforms, or services. This may include:

Identity information: name, email address, phone number, company name, and job title.
Transactional information: payment details, purchase history, and billing information.
Technical information: IP address, browser type, device information, cookies, and browsing data.
Communication records: when you contact us through email, forms, or customer support.

2. Data Use

We use the personal data collected for the following purposes:

To deliver and improve our products and services.
To respond to user inquiries, support requests, and complaints.
To process payments and transactions.
To personalize user experience and provide relevant content.
To send updates, promotional materials, and service-related communications (with the option to opt out).
To comply with legal obligations and regulatory requirements.

We do not sell your personal data to third parties.

3. Data Sharing

We may share user data only in the following cases:

Service providers: with trusted third parties who help us operate our website, process payments, or deliver services (e.g., cloud hosting providers, payment gateways).
Legal compliance: if required by law, court order, or regulatory obligation.
Business operations: in case of a merger, acquisition, or sale of assets, your data may be transferred as part of business continuity.

4. Data Security

We take appropriate organizational and technical measures to protect your personal data against:

Loss or theft
Unauthorized access or disclosure
Alteration or destruction

Our security measures include encryption, access controls, and secure data storage systems.

5. Users’ Rights

As provided by the GDPR and other applicable laws, users have the following rights:

Access – Request a copy of the personal data we hold about you.
Rectification – Correct inaccurate or incomplete data.
Erasure (“Right to be Forgotten”) – Request deletion of your data, subject to legal or contractual restrictions.
Restriction – Limit processing of your data in certain circumstances.
Portability – Receive your data in a structured, machine-readable format and transfer it to another service provider.
Objection – Object to processing of your personal data for specific purposes, including marketing.

To exercise your rights, please contact us at: contact@doowe.uk.

6. Data Retention

We retain personal data only for as long as necessary:

To provide our services.
To comply with legal, regulatory, or contractual obligations.
To resolve disputes and enforce agreements.

Once the retention period ends, personal data will be securely deleted or anonymized.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated through our website or directly to users where appropriate.

8. Contact

For questions, concerns, or to exercise your privacy rights, you may contact us at: contact@doowe.uk